Experience Hassle-Free Returns and Refunds with Chloe Boutiques Today!
What is your return policy?
At Chloe Boutiques, we offer a hassle-free return policy. You can return any item within 30 days of purchase for a full refund or exchange, provided it is in its original condition and packaging. To initiate a return, simply contact our customer service team, and they will guide you through the process.
How do I request a refund or exchange?
To request a refund or exchange, please visit our returns page and fill out the return request form. Ensure you provide your order number and the reason for the return. Once submitted, our team will review your request and respond promptly with further instructions.
Are there any items that cannot be returned?
Yes, certain items are non-returnable for hygiene reasons, including swimwear and earrings. Additionally, items marked as final sale cannot be returned or exchanged. Please check the product description for specific return eligibility before purchasing.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process your return. After processing, your refund will be issued to the original payment method, which may take additional time depending on your bank’s policies.
Can I return an item purchased on sale?
Yes, items purchased on sale can be returned for a refund or exchange, as long as they meet our return policy criteria. Please ensure that the item is in its original condition and returned within the specified timeframe to qualify for a return.
What should I do if I received a damaged item?
If you receive a damaged item, please contact our customer service team within 48 hours of delivery. Provide them with your order number and photos of the damage, and we will arrange for a replacement or refund as per our policy.
Returns and Exchanges Policy Overview
At Chloe Boutiques, we prioritize customer satisfaction. Our returns and refunds process is designed to be straightforward and hassle-free. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please ensure that the items are in their original condition, unworn, and with all tags attached. We believe in making your shopping experience as enjoyable as possible, and our exchange policy allows you to swap items easily if they do not meet your expectations.
Understanding Our Return Process
To initiate a return, simply log into your account and navigate to the Order History section. Select the order you wish to return and follow the prompts to print your return label. Once we receive the returned items, we will process your refund within 7-10 business days. Please note that shipping fees are non-refundable, and we recommend using a trackable shipping service to ensure your return is received safely.
Exchanges are equally simple. If you wish to exchange an item, please follow the same steps as for a return, and select the item you want in exchange. We will ship the new item to you as soon as we receive the original item back.
Important Notes on Returns and Exchanges
We want to ensure that you are fully informed about our policies. Please read the following guidelines carefully to avoid any issues with your returns or exchanges. Our team is here to assist you with any questions you may have regarding the process.
- Return Window: You have 30 days from the date of delivery to initiate a return. Condition of Items: Items must be unworn, unwashed, and in original packaging. Refund Processing: Refunds will be processed within 7-10 business days after we receive your return.
- Exchange Policy: Exchanges can be made for different sizes or colors of the same item. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective. Customer Support: For any questions, please contact our support team for assistance.
- International Returns: Customers outside the US are responsible for return shipping costs. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Tracking Returns: We recommend using a trackable shipping service for your returns.